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Stellenangebotsbeschreibung: Start: asapDUTIES AND RESPONSIBILITIES:- Conduct product, process,behavior, motivation & soft skills training- Design training content, consult stakeholders to find a suitable schedule for the training and impart training on product, service, processes systems, soft skills and mock call certification- Handle on floor training batches- Coordinate refresher trainings- Support operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI- Conduct monthly client calibrations sessions- Prepare and administer periodic performance reviews for agents- Track learning progress of agents and react to training needs- Provide Improvement suggestions around training delivery/content/deploymentREQUIREMENTS:- Excellent v...