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Company DKR
in Rīga
14.01.2025 Updated on: 18.01.2025
David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Quality Analyst Team Leader for their QA teams in Latvia. The employee will be responsible for support and development of the team and creation of a great Customer Experience through Continuous Improvement.Position: Quality Analyst Team LeaderLocation: Riga, Latvia (on-site)Employment type: Full-time DUTIES AND RESPONSIBILITIES:Manage Peak volumes for Reachability & Backlog by working on Calls & TicketsUnderstand and keep track of key team KPIs. Manage dips in performance withadequate reinforcement plans proactivelyMonitor, coordinate and supervise the daily activities of the staff in theoperations teamManage staffing, Attrition and Hiring within the teamManage team avail...
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